Archive for December, 2007

Dec 04 2007

Technology Hardware Acquisition

Published by Curtis Jazwiecki under Technology

I have been in the market for some new desktop computers, a network printer, and network storage.  I have considered building my own systems, buying them from a local store, ordering them from an online supplier, or a combination of the three.   After some contemplation and review of the various deals both on the web and off, I decided to order my hardware from Dell. 

I ordered online.  The process was easy and allowed me to easily customize the products I was buying.  There was a glitch however.  The order I placed online was actually lost by Dell.  After a few days of patiently waiting and no response I decided to contact Dell.  I was initially very unhappy with my customer experience.  After getting bounced around their customer service for a bit, I finally landed in a good place.  

I landed on the phone with Dell Business Systems representative Joshua Dawson.  The doubt I previously had about my order with Dell was gone at this point.  Josh and his team specialize in storage, server, systems, and printing solutions for businesses of all sizes.  His service and response time was excellent.  He spent the time necessary to make sure the setup I requested was the right one.  He was also able to expedite my order and shipping to make up for the original problems with the order.  He even found a few extra discounts for me that were not available online. 

Overall I was greatly impressed with the service, and I would recommend anyone needing any type of business technology hardware solution large or small to contact Josh directly.  His contact information is as follows:

TOLL FREE:1-800-901-3355 Ext: 795-5629

Email: Joshua_Dawson@Dell.com

No responses yet